How to Make a Complaint

1. You can raise a complaint in writing to:
   UM Consultants, 13th Floor City Tower Piccadilly Plaza Manchester, M1 4BT
   via email at info@umconsultants.co.uk
   

What Happens After You Complain
2. We will acknowledge your complaint in writing or electronically within five working days. Whenever possible, the person handling your complaint will be someone not previously involved in the matter and will have the authority to resolve it.

3. Within eight weeks of receiving your complaint, we will provide either:
   a) A Final Response that addresses all points raised, or
   b) An update explaining why we’re not yet able to give a final response, along with the reason for the delay and when you can expect a full reply.
4. If we determine that compensation is appropriate, we will offer fair redress for any failings we’re responsible for. Redress may not always be financial, but we will honour any compensation offer you accept.